// FAQ
Frequently Asked Questions
Straight answers on pricing, security, ownership, and how we work. Plain language, no jargon.
Pricing & Plans
Plans start at $100/mo with a $1,000 one-time setup. Here's the full lineup:
Starter: $100/mo plus $1,000 one-time setup
Professional: $200/mo plus $1,500 one-time setup
Enterprise: Custom pricing
The setup fee pays for building and launching your site. The monthly plan keeps it hosted, secured, and looked after. One website, one team, one predictable bill.
Starter: $100/mo plus $1,000 one-time setup
Professional: $200/mo plus $1,500 one-time setup
Enterprise: Custom pricing
The setup fee pays for building and launching your site. The monthly plan keeps it hosted, secured, and looked after. One website, one team, one predictable bill.
The setup fee covers the design, development, and launch of your website. You pay it once, never again. After that your site is live and fully managed under your monthly plan, so there are no surprise build charges down the road.
Your monthly plan covers the technical side of running your site so you don't have to. That means:
- Hosting on fast, reliable infrastructure
- Your custom domain
- A full security suite
- Ongoing maintenance, including updates, backups, and monitoring
Most businesses start with Professional. It gives you more flexibility, better performance, and room to grow as your business does.
If you're just getting online and want something simple, Starter is a solid place to begin. Either way you get the full security suite and managed hosting, so the choice is really about scope, not safety.
If you're just getting online and want something simple, Starter is a solid place to begin. Either way you get the full security suite and managed hosting, so the choice is really about scope, not safety.
You're not locked in. Pay the one-time setup fee and your monthly plan stays cancel-anytime, or pick our zero-upfront plan with a 12-month commitment if you'd rather get online with very little money down. Both are built to fit how small businesses actually budget.
Every new client also gets a free 14-day trial to review the site before committing to anything.
Every new client also gets a free 14-day trial to review the site before committing to anything.
Security
Every site we build ships with enterprise-grade security as standard, baked into every plan rather than sold as an add-on.
That covers SSL/TLS encryption, a Web Application Firewall, DDoS protection, real-time threat monitoring, security headers, rate limiting, and encrypted data storage. It's the same protection we use across every client site, working quietly in the background so you never have to think about it.
That covers SSL/TLS encryption, a Web Application Firewall, DDoS protection, real-time threat monitoring, security headers, rate limiting, and encrypted data storage. It's the same protection we use across every client site, working quietly in the background so you never have to think about it.
No. Enterprise-grade security is included in every plan. It's never upsold and never optional, so your site is protected from day one at no added cost.
Process & Timeline
Most websites are designed, built, and launched within 2 to 4 weeks, depending on the scope.
We'll map out the timeline with you during onboarding, so you always know what's happening and when, with no surprises.
We'll map out the timeline with you during onboarding, so you always know what's happening and when, with no surprises.
No. We run the hosting, the security, and the updates, so you never have to touch anything technical or learn a platform.
Need a change to your site? Just send us a message and we'll take care of it.
Need a change to your site? Just send us a message and we'll take care of it.
It's four simple steps, and none of them ask anything technical of you: you tell us about your business, we design and build your site, we launch it securely, and we keep it running after launch.
1. Fill out the contact form and tell us about your business
2. We design and build your site around your brand
3. We launch it securely with hosting, backups, and monitoring in place
4. We keep it running with updates, protection, and support
You won't be left figuring anything out. We walk you through every step.
1. Fill out the contact form and tell us about your business
2. We design and build your site around your brand
3. We launch it securely with hosting, backups, and monitoring in place
4. We keep it running with updates, protection, and support
You won't be left figuring anything out. We walk you through every step.
Ownership & Support
Yes, you own your website. Your site, your content, your business. We're the team behind the scenes running the technical side and making sure it all keeps working.
Ownership stays with you the whole time, so you're never renting your own presence or locked into us.
Ownership stays with you the whole time, so you're never renting your own presence or locked into us.
You work directly with the same team that built your site. No tickets, no call centers, no strangers reading from a script.
Starter includes email support. Professional and above get priority email and chat support.
Starter includes email support. Professional and above get priority email and chat support.
Yes, if you want to. Our Professional and Enterprise plans include CMS integration, so you can edit your own content whenever it suits you.
Prefer not to? Just send us what you need changed and we'll handle it. That's part of what the maintenance plan covers.
Prefer not to? Just send us what you need changed and we'll handle it. That's part of what the maintenance plan covers.
Features
Yes. We can build an online store right into your site, with product pages, secure checkout, payment integration, and more.
E-commerce typically falls under our Professional or Enterprise plans, and we run the technical side of it the same way we do the rest of your site.
E-commerce typically falls under our Professional or Enterprise plans, and we run the technical side of it the same way we do the rest of your site.
SEO optimization is included in our Professional and Enterprise plans.
We handle the technical groundwork search engines look for, including proper meta tags, structured data, fast load times, mobile optimization, and clean URLs. We focus on building the site right rather than promising specific rankings.
We handle the technical groundwork search engines look for, including proper meta tags, structured data, fast load times, mobile optimization, and clean URLs. We focus on building the site right rather than promising specific rankings.
With Wix or Squarespace you're renting space on their platform, which means you don't truly own your site and you're locked in. With us, you own your site, domain & data.
Custom-built, not assembled. Every site is hand-built around your business, not dragged and dropped together from a template library.
Real security included. Enterprise-grade protection comes built into every plan. It's not a paid plugin you have to find, install, and keep up yourself.
A real person manages it after launch. When something needs changing, you reach out and we handle it. No DIY support forums, no help-desk queues.
Custom-built, not assembled. Every site is hand-built around your business, not dragged and dropped together from a template library.
Real security included. Enterprise-grade protection comes built into every plan. It's not a paid plugin you have to find, install, and keep up yourself.
A real person manages it after launch. When something needs changing, you reach out and we handle it. No DIY support forums, no help-desk queues.
Both get you online, and UENI is a fine option if you want something cheap and fast. The real difference is what you walk away with.
UENI builds a templated site on a platform you don't own. Your domain is tied to the subscription, security is SSL only, and support runs through a queue or a bot.
Hardend hand-builds a custom site that you own outright, includes a full security suite on every plan, and gives you a real person who manages it after launch.
If your business depends on its site, that ownership, that security, and that human support are what set us apart.
UENI builds a templated site on a platform you don't own. Your domain is tied to the subscription, security is SSL only, and support runs through a queue or a bot.
Hardend hand-builds a custom site that you own outright, includes a full security suite on every plan, and gives you a real person who manages it after launch.
If your business depends on its site, that ownership, that security, and that human support are what set us apart.
Still have questions? We're here.
Reach out and we'll walk you through everything. No pressure, no jargon.
You own your website. We handle everything that keeps it running.